Hannah Rayson
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Recent activity by Hannah Rayson-
How can I add my discount code for my Sparkyard renewal?
If you have a discount code for your Sparkyard renewal, you can add it by following these instructions: Go to 'Manage account' in the account menu, which is in the top right of your screen on a ...
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Who can make changes to my organizations Sparkyard billing or subscription details?
In order to make changes to your Sparkyard billing details you’ll need to be an administrator of your organizations subscription. You can find out who the administrator for your account isby follow...
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How will I be notified when my Sparkyard subscription is due for renewal?
We will send an email to your account administrator 45 days, 30 days and 14 days before your subscription renews. All organization members will also see a timer in the top right corner of Sparkyard...
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How can I check the date of my Sparkyard renewal?
You can check the date of your Sparkyard renewal by following these instructions: Go to 'Manage account' in the account menu, which is in the top right of your screen on a desktop computer, or in ...
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How can I stop my Sparkyard subscription renewing?
If you don’t wish to renew your Sparkyard subscription, and you’re an organization administrator, you can follow these instructions to cancel your subscription: Go to 'Manage account' in the accou...
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How can I update my card details if my card has expired?
You should receive an email when your card expires with a link to update your details, but you can make sure your card is up to date any time by following these instructions: Go to 'Manage account...
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I want to change my payment method for my next Sparkyard subscription renewal, how can I do that?
If you pay by credit/debit card and want to change the card used, or change to BACS you can follow these instructions: Go to 'Manage account' in the account menu, which is in the top right of your...
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I pay my Sparkyard subscription via debit/credit card. What happens when I need to renew?
If you wish to continue your Sparkyard subscription, you don’t need to do anything.Your subscription will renew automatically and your payment card will be charged for your nextyear’s subscription....
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I pay my Sparkyard subscription via invoice, what happens when I need to renew?
Your renewal for the next year will happen automatically and the administrator on your Sparkyard account will be sent an email with an invoice for payment within 15 days. However, to simplify your ...
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I'm not receiving my email invitation to join an organisation, how can I join?
Sometimes school servers block unknown email addresses and the email invitations unfortunately don't get through - but don't worry! You can still join your Sparkyard organisation by following the i...