Hannah Rayson
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Recent activity by Hannah Rayson-
Can billing emails be sent to someone other than the Sparkyard account administrator?
Yes! You may want your billing emails to be sent to someone other than the person who administrates your Sparkyard account. You can change the billing email address on your Organisation's account b...
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How will I be notified when my Sparkyard subscription is due for renewal?
We will send an email to your account administrator 45 days, 30 days and 14 days before your subscription renews. All organization members will also see a timer in the top right corner of Sparkyard...
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I pay my Sparkyard subscription via invoice, what happens when I need to renew?
Your renewal for the next year will happen automatically and the administrator on your Sparkyard account will be sent an email with an invoice for payment within 15 days. However, to simplify your ...
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How do I share a student link for my students to use at home?
Follow these steps to share a song for your students to access at home: Next to any song in Sparkyard, click the 3 dot icon. Click "Share" Copy the URL and share this with your students When the...
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My organisation details are not correct, how can I change them?
If you think your organisation details are not correct in our system, you will need to contact us to change them.
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How do I contact you?
You can contact us by telephoning our customer service team at +44 (0) 20 8481 7200 or by emailing us at info@sparkyard.com or Out of the Ark Limited, Units F1 & F2, Kingsway Business Park, Oldfiel...
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I want to change my payment method for my next Sparkyard subscription renewal, how can I do that?
If you are the organisation administrator, then you should be able to update your payment method through your Sparkyard account. If you pay by credit/debit card and want to change the card used, o...
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Why do I keep getting logged out of Sparkyard?
Sparkyard has been specifically designed for all users to have their own personal logins. This ensures that everyone in your organization can access Sparkyard without interruption. It will also all...
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My organisation has reached the maximum user limit, can we increase it?
In some circumstances we can arrange this for you, please contact us to discuss your requirements.
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How do I create a playlist?
In this video Naomi shows you how to create a playlist in Sparkyard: You can create a playlist for any occasion using Sparkyard by following these steps. To create a playlist: You can create a ...