Hannah Rayson
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Recent activity by Hannah Rayson-
How do I share a student link for my students to use at home?
Follow these steps to share a song for your students to access at home: Next to any song in Sparkyard, click the 3 dot icon. Click "Share" Copy the URL and share this with your students When the...
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I keep getting a 404 error when I try to validate my email address
The 404 error can show sometimes when you have already validated your email address successfully! Please try logging in to your Sparkyard account, the "please validate your email" pop up should hav...
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Will other users in my organisation be able to see my purchased nativities and musicals?
Currently, purchased nativities and musicals will only show for the user account that made the purchase, and not for other users within the organisation. If you have purchased a nativity or musica...
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How do I use the Sparkyard usage report?
The creators of the works within Sparkyard receive royalties from both the purchase of Sparkyard as well as from third-party collecting agencies such as CCLI, CLA and SPML, depending on where and h...
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Will I be charged at the end of my free trial?
You or your school will not automatically be charged at the end of a free trial. We will only charge you when you take out either a private subscription, or a subscription for your organisation.Y...
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How do I cancel my free trial?
You do not need to cancel your free trial to avoid being charged. We will not charge you automatically at the end of your trial and will only charge you if you have taken out a subscription. You ca...
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Is Sparkyard just for music lessons/music teachers?
Sparkyard works best when it’s used across the whole school, not just in music lessons. Our own research, backed up by many other studies, shows that fully integrating singing across the school day...
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How do I open up the Words On Screen lyric view in Sparkyard?
Here Naomi, one of our Customer Support Specialists, explains how to open up the Words On Screen lyric view in Sparkyard:
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Why is my new playlist not showing up in "My Playlists"?
Apologies but there is a small bug that we are currently working hard to fix! In order to see your newly created playlists in "My Playlists" you will need to click "refresh" on your browser. If yo...
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Why am I getting a pop up that says I don't have an active subscription?
There are a few scenarios that may cause the following pop up to appear in Sparkyard: If you have just accepted an organisation invitationIf you have just accepted an organisation invitation, ...