Hannah Rayson
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Articles
Recent activity by Hannah Rayson-
How do I open up the Words On Screen lyric view in Sparkyard?
Here Naomi, one of our Customer Support Specialists, explains how to open up the Words On Screen lyric view in Sparkyard:
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How do I cancel my free trial?
You do not need to cancel your free trial to avoid being charged. We will not charge you automatically at the end of your trial and will only charge you if you have taken out a subscription. You ca...
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Will I be charged at the end of my free trial?
You or your school will not automatically be charged at the end of a free trial. We will only charge you when you take out either a private subscription, or a subscription for your organisation.Y...
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Why is my new playlist not showing up in "My Playlists"?
Apologies but there is a small bug that we are currently working hard to fix! In order to see your newly created playlists in "My Playlists" you will need to click "refresh" on your browser. If yo...
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Why am I getting a pop up that says I don't have an active subscription?
There are a few scenarios that may cause the following pop up to appear in Sparkyard: If you have just accepted an organisation invitationIf you have just accepted an organisation invitation, ...
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How do I subscribe to Sparkyard after my free trial?
If you have a Sparkyard trial, and want to purchase a subscription, please follow these steps: Log in to Sparkyard Click the icon in the top right-hand corner and select "manage account" On this...
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How do I play the backing/instrumental track for a song?
In order to play the backing or instrumental track for a song please follow these steps: Navigate to the song you wish to play. Click the song to bring up the mini-player bar at the bottom of th...
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I keep getting an error when I try to validate my email address
Oh no! We're sorry you're having trouble validating your email address. This can occur when multiple requests for the validation email have been sent, when a new request is generated, all old links...
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How can I manage my cookie preferences?
You can manage or change your cookie preferences at any time by clicking the 'Manage Cookie Preferences' link at the bottom of the sparkyard.com web page.
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What is your cookie policy?
You can view our cookies policy here.