Hannah Rayson
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Recent activity by Hannah Rayson-
I'm trying to log in to Sparkyard but I'm just getting a blank screen on Safari/Chrome, what should I do?
We suggest quitting completely out of apps and restarting the computer first. If there is still an issue then next to try is to make sure you're on the latest version of Safari or Chrome.Safari:Go ...
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Is the Sparkyard music curriculum only for the English Music Curriculum?
The Sparkyard Music Curriculum was crafted with consideration of the music curricula across all UK nations. Designed for flexibility, it offers teachers a wide range of activities that can be tailo...
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Can I change the tempo of a song in Sparkyard to make it slower or faster?
No, this isn't a feature we currently offer in Sparkyard. The tempo of each song is carefully chosen to suit the age range it's written for, but for rehearsal purposes we understand that it is help...
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How will I be notified when my Sparkyard subscription is due for renewal?
We will send an email to your account administrator 45 days, 30 days and 14 days before your subscription renews. All organization members will also see a timer in the top right corner of Sparkyard...
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My organisation details are not correct, how can I change them?
If you think your organisation details are not correct in our system, you will need to contact us to change them.
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I want to change my payment method for my next Sparkyard subscription renewal, how can I do that?
If you pay by credit/debit card and want to change the card used, or change to BACS you can follow these instructions: Go to 'Manage account' in the account menu, which is in the top right of your...
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How do I share a student link for my students to use at home?
Follow these steps to share a song for your students to access at home: Next to any song in Sparkyard, click the 3 dot icon. Click "Share" Copy the URL and share this with your students When the...
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How can I request to join an organisation that already has a subscription?
In order to request to join an organisation that already has a subscription, please follow these steps: Navigate to the 'Manage Account' area of Sparkyard. Click on 'Manage your subscription'. ...
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How do I contact you?
You can contact us by telephoning our customer service team at +44 (0) 20 8481 7200 or by emailing us at info@sparkyard.com or Out of the Ark Limited, Units F1 & F2, Kingsway Business Park, Oldfiel...
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I pay my Sparkyard subscription via invoice, what happens when I need to renew?
Your renewal for the next year will happen automatically and the administrator on your Sparkyard account will be sent an email with an invoice for payment within 15 days. However, to simplify your ...