Hannah Rayson
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Recent activity by Hannah Rayson-
How can I check the date of my Sparkyard renewal?
You can check the date of your Sparkyard renewal by following these instructions: Go to 'Manage account' in the account menu, which is in the top right of your screen on a desktop computer, or in ...
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I am not receiving my validation email
If you have not received your validation email, please check your junk folder. If it is not there then please give us a call on 0208 481 7200 and we will sort this out for you.
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Will other users in my organisation be able to see my purchased nativities and musicals?
If the musical or nativity was purchased for or shared with your school's organisation, then everyone in your organisation should be able to see it within their Sparkyard accounts - under 'Purchase...
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How do I open up the Words On Screen lyric view in Sparkyard?
Here Naomi, one of our Customer Support Specialists, explains how to open up the Words On Screen lyric view in Sparkyard: If you'd like to find out more about Sparkyard, feel free to come alon...
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Why am I getting a pop up that says I don't have an active subscription?
There are a few scenarios that may cause the following pop up to appear in Sparkyard: If you have just accepted an organisation invitationIf you have just accepted an organisation invitation, ...
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How long is a Sparkyard free trial?
A Sparkyard free trial is 30 days
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I'm trying to log in to Sparkyard but I'm just getting a blank screen on Safari/Chrome, what should I do?
We suggest quitting completely out of apps and restarting the computer first. If there is still an issue then next to try is to make sure you're on the latest version of Safari or Chrome.Safari:Go ...
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Is the Sparkyard music curriculum only for the English Music Curriculum?
The Sparkyard Music Curriculum was crafted with consideration of the music curricula across all UK nations. Designed for flexibility, it offers teachers a wide range of activities that can be tailo...
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Can I change the tempo of a song in Sparkyard to make it slower or faster?
No, this isn't a feature we currently offer in Sparkyard. The tempo of each song is carefully chosen to suit the age range it's written for, but for rehearsal purposes we understand that it is help...
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How will I be notified when my Sparkyard subscription is due for renewal?
We will send an email to your account administrator 45 days, 30 days and 14 days before your subscription renews. All organization members will also see a timer in the top right corner of Sparkyard...